Support

I want a refund

Any charge, within 14 days, no reason needed and no argument from us. Email from the address on your account and say so. Full terms in the Refund Policy.

I was charged and nothing happened

Access usually catches up within a few seconds, so refresh first. If it is still wrong after a minute, email us with the date and amount and we will fix it by hand.

How do I cancel?

A Monthly Pass cancels from the receipt email Stripe sent you, and access runs to the end of the period you already paid for. A Weekend Pass and a Founding Pass are one-off payments, so there is nothing to cancel.

I think a problem has the wrong answer

Tell us roughly what it said and what you typed. Every answer is checked numerically against a verified bank, so this should be rare, but it is worth knowing about and we would rather hear it.

Delete my account and everything on it

You can do it yourself, immediately, from the Account section of your profile. It removes every run, every answer, and your name from every leaderboard. Email us if you would rather we did it.

I cannot sign in

Use the same email address you used the first time, whichever button you press. If the code has not arrived, check spam, and if it still has not, tell us the address and roughly when you tried.